ICCM to Provide Software Using Cloud-Computing Resources of CBTS
CINCINNATI--(BUSINESS WIRE)--Sep. 16, 2009--
CBTS, the technology solutions division of Cincinnati Bell Inc. (NYSE:
CBB) and a leading provider of data center and managed services, today
announced a strategic partnership with ICCM Solutions, a globally
recognized IT Service Management software supplier. Utilizing the
leading-edge data center resources of CBTS, ICCM will begin offering its
ITIL® aligned Service Desk and Business Process Management
technology in a Software-As-A-Service (SaaS) model.
”This partnership is an exciting development for both companies,” said
John Burns, President of CBTS. “CBTS data center infrastructure is the
perfect foundation to host ICCM’s best-in-class IT Service Management
and Business Process software. We look forward to working with ICCM. The
partnership will help us provide a more robust portfolio of managed IT
services to help current and prospective customers gain internal
efficiencies and reduce capital requirements. ”
According to John Clark, President of ICCM US, e-Service Desk Live
represents an extraordinarily new and different approach to virtualized
Business and IT Service Management. “ICCM’s e-Service Desk already
represents one of the most extensive, yet most flexible and easily
implemented IT Service Management software solutions on the market. We
are now able to provide our customers with numerous licensing and
service model options to quickly and effectively orchestrate their IT
Service Management processes without all of the upfront cost and effort.
It’s now simply the most effective, flexible and capable solution on the
CBTS data center resources include five Tier 3 locations and five Tier 1
and 2 sites. CBTS data centers have full network and power redundancy.
For more information about CBTS please call +1 866 355 CBTS.
For more information on ICCM Solutions please contact Kate Colclough at firstname.lastname@example.org
or +44 (0) 1666 828 6000.
A division of Cincinnati Bell Inc., CBTS combines the data networking
capabilities of Cincinnati Bell with next-generation managed services
that provide companies with flexible solutions for end-to-end IT
deployment. The CBTS business model can help organizations increase
productivity and operational efficiency while reducing costs and risks
through solutions that focus on business continuance, compliance,
security, and technology infrastructure. For more information, visit www.cincinnatibell.com/cbts.
Extraordinary Service Desk Software created within the Leading
Process Improvement Architecture
ICCM's core objective is to provide revolutionary software and superior
services to organisations aspiring to Best Practice Service Management.
Rather than the legacy “application development” driven approach that
many vendors in the market have adopted, ICCM's forward-thinking
approach blends their first-class Service Desk tool with the
functionality of business technology in the form of Metastorm BPM®. This
collaboration delivers unparalleled Service Management capabilities
across all industries and business functions in almost every
geographical region. For more information, visit www.iccm.co.uk.
About Cincinnati Bell
With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB)
provides integrated communications solutions--including local, long
distance, data, Internet, and wireless services--that help keep
residential and business customers in Greater Cincinnati and Dayton
connected with each other and with the world.
In addition, businesses ranging in size from start-up companies to large
enterprises turn to Cincinnati Bell for efficient, scalable office
communications systems as well as complex information technology
solutions including data center and managed services. Cincinnati Bell
conducts its operations through three business segments: Wireline,
Wireless, and Technology Solutions. For more information, visit www.cincinnatibell.com.
Source: Cincinnati Bell Inc.
Cincinnati Bell Inc.
Lisa McLaughlin, 513-368-1860