Cincinnati Bell Helps Customers Stay Connected During Region's Largest Power Outage
CINCINNATI--(BUSINESS WIRE)--Sept. 23, 2008--On Sun., Sept. 14, the remnants of Hurricane Ike blew through Greater Cincinnati and Dayton with a vengeance. As a result, hundreds of thousands of residents and businesses suffered extended power outages as well as property damage. As the region worked to recover from the storm, Cincinnati Bell (NYSE: CBB) moved quickly and decisively to maintain and restore the highest possible level of service to its landline, wireless, and ZoomTown Internet customers.
"Cincinnati Bell employees worked around the clock to provide the connectivity our customers depend on," said Jack Cassidy, president and chief executive officer of Cincinnati Bell. "Utilizing backup power supplies, we maintained service to a minimum of 90 percent of our access lines and were able to restore nearly all lines to service by Thursday. Likewise, the call completion rate across our Cincinnati Bell Wireless network in Greater Cincinnati and Dayton never fell below 92 percent even as traffic reached record levels."
Cassidy explained that Cincinnati Bell's largest network sites, known as Central Offices, are equipped with diesel generator backup power. Hundreds of smaller sites, including most cell towers, have battery backup supplies. As the commercial power outage lengthened from hours to days, the company's network operations team worked around the clock to deploy additional power resources to keep as many sites as possible in operation. At the same time, more than 400 field technicians were working to make repairs and restore service to residential and business customers while Cincinnati Bell's retail locations implemented extended hours to allow people to come in and recharge cell phones or access the Internet.
Cincinnati Bell's swift response has led to voice and Internet service restoration for virtually all of its landline customers. Anyone experiencing problems with service is encouraged to call Cincinnati Bell's repair hotline at 513-566-1511 or report the problem online at www.cincinnatibell.com. Throughout the power outage, Cincinnati Bell has reminded customers to use a corded landline phone to check for dial-tone service, since cordless phones do require electricity to operate. More information about Cincinnati Bell's products and services is available at www.cincinnatibell.com.
About Cincinnati Bell
With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB) provides integrated communications solutions--including local, long distance, data, Internet, and wireless services--that help keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world.
In addition, businesses ranging in size from start-up companies to large enterprises turn to Cincinnati Bell for efficient, scalable office communications systems as well as complex information technology solutions including data center and managed services.
Cincinnati Bell conducts its operations through three business segments: Wireline, Wireless, and Technology Solutions. For more information, visit www.cincinnatibell.com.
CONTACT: Cincinnati Bell
Lisa McLaughlin, 513-368-1860
SOURCE: Cincinnati Bell