Cincinnati Bell Launches Online Peer-to-Peer Support Forum
CINCINNATI, Jul 25, 2011 (BUSINESS WIRE) --
Cincinnati Bell, Inc. (NYSE:CBB) announced today the launch of a new online customer support forum at Community.CincinnatiBell.com. This online forum is a peer-to-peer support channel for customers and other users to ask questions and share information about Cincinnati Bell.
Cincinnati Bell launched the Cincinnati Bell Online Community Forum using Lithium Technologies as a service to its customers to help them exchange ideas, tips and techniques related to Cincinnati Bell's products and services. It's a source for customer help in selecting, understanding, and/or using Cincinnati Bell products and services more effectively, while getting feedback and advice from other customers and users. Forum topics will range from how to customize a Smartphone to finding the nearest Wi-Fi HotSpot.
"Our Online Community Forum is a great resource for our customers to ask their peers how to use a product or get opinions on what service to purchase," says Tara Khoury, Chief Marketing Officer at Cincinnati Bell. "We want to empower our customers and increase customer satisfaction by giving them another venue to receive support."
"It's no accident that Cincinnati Bell has a great reputation for service - they innovate continuously," says Joe Cothrel, Chief Community Officer at Lithium. "Lithium is proud to partner with such a progressive company, building a destination where their customers can share knowledge and enthusiasm."
The Cincinnati Bell Online Community Forum can be found at Community.CincinnatiBell.com and will give Cincinnati Bell customers and other users 24/7 access to answers from a database that grows continuously as customers and users learn and share.
About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell provides integrated communications solutions--including local, long distance, data, Internet, entertainment, and wireless services--that keep residential and business customers in Greater Cincinnati and Dayton connected with each other and with the world. In addition, Cincinnati Bell provides best-in-class data center colocation services to enterprise customers in the Midwest and Texas with fully redundant power and cooling solutions. Complementing the colocation products, Cincinnati Bell also offers complex information technology solutions like managed services and technology staffing. For more information, visit www.cincinnatibell.com.
About Lithium Technologies
Lithium Technologies helps great companies build brand nations for their most engaged customers. With Lithium, clients such as Best Buy, AT&T, Research In Motion Limited (RIM), Univision, and PayPal turn their customers' passion into marketing, product development, sales and customer service assets. For more information, visit http://www.lithium.com, or connect on Twitter, Facebook and its own nation - the Lithosphere. Lithium is privately held with headquarters in Emeryville, California.
SOURCE: Cincinnati Bell, Inc.
Tara Khoury, 513-397-9593