Complete Protectionsm Provides Faster Response Time than National Security Companies
CINCINNATI--(BUSINESS WIRE)--Mar. 24, 2009--
Demonstrating its commitment to delivering superior service, quality and
by Cincinnati Bell Inc. (NYSE: CBB) recently became the only home
security monitoring service in Greater Cincinnati and Dayton to earn the
Five Diamond Central Station certification from the Central Station
Alarm Association (CSAA).
“Quality of service is the No. 1 criteria that customers use when
selecting a home security provider and earning this certification
illustrates our employees’ dedication to provide the best home security
service possible,” said James Lively, manager of security and connected
home services for Cincinnati Bell. “According to the CSAA, less than 4
percent of all central stations in the United States have received Five
Diamond certification. As the hometown communications provider, we take
great pride in delivering superior quality and service in the
communities where we live and work alongside our customers.”
In order to meet the CSAA Five Diamond requirements, 100 percent of
Complete Protection’s home security monitoring employees needed to pass
the organization’s Central Station Operator Training Course and
demonstrate high levels of:
Proficiency in alarm verification, which helps reduce false alarms;
Proficiency in communications with the Public Service Answering
Points, such as the Emergency 911 centers;
Knowledge of electronic communications equipment;
An understanding of the codes and standards of such organizations as
Underwriters Laboratories, Factory Mutual, the National Fire
Protection Association and others; and
Proficiency in the area of emergency preparedness under a wide
scenario of possibilities.
Faster Response Time
In addition to having the only local monitoring station with Five
Diamond and Underwriters Laboratories certification, Complete Protection
has an average response time of just 17 seconds. Some national security
companies use a process known as “dialer delay,” which can result in as
much as a 90 second delay between the time an alarm is received and a
monitoring agent places a call to the customer’s premise. To better
ensure the safety of its customers, Cincinnati Bell does not to use
With Complete Protection a customer may be able to save up to 15 percent
on their homeowners insurance. In addition, customers can bundle
Complete Protection with other Cincinnati Bell services for additional
value and convenience. For more information on Cincinnati Bell’s
Complete Protection services, go to http://www.cincinnatibell.com/consumer/security,
call 513-565-9730 in Cincinnati or 1-866-658-9291 in Dayton, or visit
any Cincinnati Bell retail store.
About Cincinnati Bell Inc.
With headquarters in Cincinnati, Ohio, Cincinnati Bell (NYSE: CBB)
provides integrated communications solutions—including local, long
distance, data, Internet, wireless, home security, and entertainment
services—that help keep residential and business customers in Greater
Cincinnati and Dayton connected with each other and with the world.
In addition, businesses ranging in size from start-up companies to large
enterprises turn to Cincinnati Bell for efficient, scalable office
communications systems as well as complex information technology
solutions including data center and managed services.
Cincinnati Bell conducts its operations through three business segments:
Wireline, Wireless, and Technology Solutions. For more information,
Source: Cincinnati Bell Inc.
For Cincinnati Bell Inc.
Lisa McLaughlin, 513-368-1860