Cisco Certifies CBTS as Unified Contact Center Enterprise Partner
CBTS is committed to serving as a strategic partner for enterprise businesses that want to offer their customers a dynamic, world-class contact center experience, which can increase customer satisfaction and overall business profitability. Earning Cisco’s UCCE certification further strengthens CBTS’ ability to execute on this commitment.
“As a Cisco UCCE Partner, we can provide enterprise customers a range of innovative solutions for their contact centers,” said
Enterprise businesses are increasingly investing in customer contact centers and moving toward “Omni-channel” solutions that facilitate interactions across a variety of platforms – including voice, video, instant messaging and e-mail. As a Cisco UCCE Partner, CBTS can deliver to enterprise customers both the technology infrastructure and the necessary applications to create this environment.
“Our enterprise business customers want to provide an engaging service experience where interactions with their own customers occur on multiple platforms,” said Early. “They recognize that a great contact center experience strengthens their brands, and ultimately adds value to their businesses.”
CBTS can leverage Cisco’s UCCE solutions across a variety of contact center models. This includes creating a premise-based solution; delivering a managed services solution across several properties; and providing a cloud offering.
For more information on CBTS and its full suite of business solutions, go to www.cbts.net.
CBTS is a wholly owned subsidiary of
Media Contacts: Media:
Jane Weiler, 513-397-9941 Jane.Weiler@cinbell.com